CORONAVIRUS Delivery Update
It is a very challenging time for everyone right now. Just Perfect Wines is working hard to maintain business as usual with respect to our product deliveries and stock levels, as current circumstances allow. Delivery times may be a little longer than usual in some cases. Please allow up to 2-7 days to receive your deliveries. If in doubt, please contact us at firstname.lastname@example.org.
For our deliveries we mainly use Parcelforce (for our case deliveries) and Royal Mail or MyHermes (for the smaller items). Some of our products are also on Amazon Prime / Amazon seller fulfilled. We also use our warehouse logistics delivery network.
Parcelforce have advised the following update:
NOTICE OF RESPECIFICATION OF SERVICE
Parcelforce Worldwide Update - Coronavirus (COVID-19)
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.
Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
We will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.